Shipping Policy

Thank you for choosing GalleriaHQ, brought to you by Koozo Commerce Pvt. Ltd. We are committed to making your shopping experience smooth and reliable, especially when it comes to shipping. Here’s what you need to know:

We process all orders within 2-3 business days of receipt, except Sundays and public holidays. In high-demand periods, processing times may be a bit longer. Should delays occur, we’ll let you know via email or phone.

Shipping charges are displayed at checkout. Delivery estimates:

Please remember delivery times are estimates and may vary due to factors beyond our control.

We offer Free Shipping on select products, as indicated on the product page.

Once your order ships, we’ll send a confirmation email with tracking information, active within 24 hours.

If your order arrives damaged, please contact us immediately. Keep the packaging and product for inspection. We’ll work quickly to resolve the issue through a replacement or refund.

Please double-check your shipping address. If we find any issues with the address, we’ll reach out for correction. If we can’t confirm an accurate address, the order may be canceled and refunded.

If tracking shows your order as delivered, but you haven’t received it, contact us immediately:

We’ll investigate with the carrier and proceed with a refund or replacement once resolved, typically within 21 days.

All applicable taxes are included in the price shown at checkout.

For any questions about shipping, reach out to our support team: